Quoting from his book: A Short Course in Human Relations
The six most important words: "I admit I made a mistake."
The five most important words: "You did a good job."
The four most important words: "What is your opinion?"
The three most important words: "If you please."
The two most important words: "Thank you."
The one most important word: "We."
The least important word: "I."
- Source Unknown
1 comment:
Since you have finished this book, now you can be my consultant whenever I think of negative things :-)
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